Terms and Conditions

Last updated: November 18, 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE OR SERVICES.

Welcome to HoodOps (“we,” “us,” “our,” or “Company”).
By accessing our website, requesting a quote, scheduling services, or entering into any service agreement with HoodOps, you (“Client,” “Customer,” or “you”) acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms” or “Agreement”).

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR WEBSITE OR SERVICES.

1. Company Information and Services

HoodOps is a Michigan-based commercial kitchen hood and exhaust system cleaning company operating under MS Elevated Ventures LLC, a Michigan limited liability company with its principal place of business in Oakland County, Michigan, USA.

We provide commercial kitchen exhaust system cleaning, maintenance, and inspection services for restaurants, food-service facilities, and commercial kitchens. Our services include but are not limited to hood cleaning, duct cleaning, fan cleaning, filter maintenance, and compliance documentation.

2. Website Use and Acceptance

This website (www.hoodops.com) is provided for informational purposes only. Content on this site, including but not limited to descriptions, images, pricing estimates, and service guarantees, are general representations and do not constitute binding commitments unless confirmed in a separate written service agreement.

By using this website, you agree to:

Use the site only for lawful purposes
Not interfere with or disrupt the website’s functionality
Not attempt to gain unauthorized access to any portion of the site
Provide accurate information when submitting inquiries or requests

We reserve the right to deny service or website access to anyone at our sole discretion.

3. Estimates, Quotes, and Pricing

All quotes, estimates, and pricing information provided by HoodOps (whether verbal, written, or displayed on our website) are non-binding estimates only and subject to change based on actual site conditions, scope of work, accessibility, grease accumulation levels, and other factors discovered during inspection or service.

No contract exists until both parties execute a written service agreement or work order. Pricing displayed on our website represents approximate ranges only and should not be relied upon as a guarantee of actual costs for your specific project.

We reserve the right to adjust pricing before or during service if:

Actual conditions differ materially from initial assessment
Additional work or equipment is required for safe or compliant service
Access limitations or safety hazards are discovered
Customer requests changes to the original scope

Any material price adjustments will be communicated to the customer for approval before proceeding with additional work.

4. Payment Terms

Deposits: A deposit may be required to schedule service. Deposits are non-refundable unless we cancel the appointment.
Payment Due: Full payment is due immediately upon completion of service unless alternative payment terms are agreed to in writing.
Late Payments: Invoices not paid within 30 days may incur late fees of 1.5% per month (18% annual percentage rate) or the maximum rate permitted by Michigan law, whichever is less.
Collections: Customer agrees to pay all costs of collection, including reasonable attorney fees, if legal action becomes necessary to collect payment.
Payment Methods: We accept payment via methods specified in your service agreement.

Failure to pay may result in suspension of future services, reporting to credit agencies, and legal action.

5. Service Quality and Performance Disclaimers

NO WARRANTIES OR GUARANTEES: Except as expressly stated in a separate written service agreement signed by an authorized HoodOps representative, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING OUR SERVICES, including but not limited to warranties of merchantability, fitness for a particular purpose, or guaranteed results.

While we strive to provide professional cleaning services consistent with industry standards (including NFPA 96 guidelines), we do not guarantee:

Prevention of future fires, grease buildup, or equipment failures
Compliance with all local, state, or federal regulations (compliance is ultimately the customer’s responsibility)
That your facility will pass any inspection by fire marshals, health departments, or insurance companies
Restoration of equipment to “like new” condition
Specific performance metrics or operational improvements

Customer Responsibilities:

Ensuring compliance with all applicable codes and regulations
Maintaining proper cleaning schedules as required by law and insurance policies
Providing safe access to all areas requiring service
Disclosing all known hazards, pre-existing damage, or equipment malfunctions
Maintaining adequate insurance coverage for your facility and operations

6. LIMITATION OF LIABILITY AND DISCLAIMER OF DAMAGES

TO THE MAXIMUM EXTENT PERMITTED BY MICHIGAN LAW:

A. EXCLUSION OF CONSEQUENTIAL DAMAGES:
HOODOPS, MS ELEVATED VENTURES LLC, AND THEIR OWNERS, OFFICERS, EMPLOYEES, AGENTS, AND SUBCONTRACTORS (COLLECTIVELY, “RELEASED PARTIES”) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

Business interruption, lost profits, or lost revenue
Property damage beyond the immediate area of our services
Fire damage, equipment failure, or system malfunctions
Injury or death (except as required by law and not excluded by statute)
Regulatory fines, penalties, or citation costs
Insurance premium increases or policy cancellations
Reputation or goodwill damage
Third-party claims of any nature

B. CAP ON DIRECT DAMAGES:
OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO OUR SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

C. EXCLUSIONS FROM LIABILITY:
We are not responsible for and expressly disclaim all liability for:

Pre-existing Conditions: Damage, defects, corrosion, or malfunctions existing before our service
Equipment Failures: Mechanical, electrical, or structural failures of exhaust systems, fans, ductwork, fire suppression systems, roofing, or any other equipment or building components
Improper Maintenance: Damage resulting from customer’s failure to maintain equipment or follow recommended cleaning schedules
Third-Party Work: Defects or damage caused by other contractors, vendors, or service providers
Customer Negligence: Damage caused by customer’s actions, omissions, or failure to follow instructions
Acts of God: Weather events, natural disasters, or other events beyond our reasonable control
Hidden Conditions: Concealed damage, asbestos, hazardous materials, or structural deficiencies not reasonably discoverable during inspection
Building Code Violations: Pre-existing code violations or deficiencies in original installation
Regulatory Compliance: Your ultimate responsibility to comply with all applicable laws, codes, and regulations

7. Indemnification

Customer agrees to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to:

Customer’s breach of these Terms
Customer’s negligence or willful misconduct
Inaccurate information provided by Customer
Customer’s failure to comply with applicable laws or regulations
Third-party claims arising from Customer’s operations, premises, or equipment
Customer’s failure to maintain adequate insurance coverage
Access to or conditions at Customer’s premises

8. Insurance and Risk Allocation

Customer Responsibilities:

Customer is solely responsible for maintaining adequate insurance coverage for their facility, equipment, operations, and business interruption
Customer should consult with their insurance provider regarding coverage for cleaning services and any related risks
We strongly recommend that Customer maintain commercial general liability insurance, property insurance, and business interruption insurance

Our Insurance:

HoodOps maintains commercial general liability insurance; however, our insurance is not a substitute for Customer’s own insurance coverage
Certificate of insurance available upon request for verified commercial customers

9. Access, Safety, and Customer Obligations

Customer agrees to:

Provide safe, unobstructed access to all work areas
Disclose all known hazards, including asbestos, lead paint, unstable structures, or other dangerous conditions
Ensure adequate ventilation and safe working conditions
Secure or protect sensitive equipment, inventory, and valuables
Notify us immediately of any safety concerns
Evacuate or restrict access to work areas as we may reasonably request
Provide adequate parking and facilities for our technicians

We reserve the right to:

Refuse service or stop work if conditions are deemed unsafe
Require Customer to address hazardous conditions before proceeding
Charge additional fees for delays caused by Customer’s failure to provide adequate access or safe conditions

10. Scheduling, Cancellations, and Delays

Cancellations: Customer must provide at least 48 hours’ notice to cancel or reschedule. Late cancellations may result in forfeiture of deposit or cancellation fees.
Our Delays: We are not liable for delays caused by weather, equipment failure, labor shortages, supply chain issues, or other events beyond our reasonable control.
No Guaranteed Scheduling: While we strive to meet scheduled service times, we do not guarantee specific arrival times or completion dates.

11. Intellectual Property and Website Content

All content on this website, including text, graphics, logos, images, videos, and software, is the property of HoodOps, MS Elevated Ventures LLC, or used with permission, and is protected by U.S. and international copyright, trademark, and intellectual property laws.

You may not:

Reproduce, distribute, modify, or create derivative works from our content without written permission
Use our trademarks, logos, or branding without authorization
Scrape, download in bulk, or systematically extract content from our website

12. External Links and Third-Party Services

Our website may contain links to third-party websites, social media platforms, or external resources. We are not responsible for and do not endorse the content, accuracy, policies, or practices of any third-party websites. Your use of external websites is at your own risk and subject to their terms and policies.

13. Privacy and Data Collection

By submitting information through our website or contacting us, you consent to our collection and use of your information as described in our Privacy Policy. We will use your contact information to respond to inquiries and provide services. We do not sell your personal information to third parties.

14. Dispute Resolution and Governing Law

A. Governing Law:
These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law principles.

B. Jurisdiction and Venue:
Any legal action or proceeding arising out of or relating to these Terms or our services shall be brought exclusively in the state or federal courts located in Oakland County, Michigan. Customer irrevocably consents to the jurisdiction and venue of such courts.

C. Waiver of Jury Trial:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES.

D. Limitation Period:
Any claim or cause of action arising out of or related to our services must be filed within one (1) year after the claim or cause of action arose, or be forever barred.

15. No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between Customer and HoodOps. Neither party has authority to bind the other or make commitments on behalf of the other.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Any invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving the parties’ intent.

17. Entire Agreement and Modifications

These Terms, together with any written service agreement, constitute the entire agreement between the parties and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with an updated “Last Updated” date. Your continued use of our website or services after changes constitutes acceptance of the modified Terms.

No Oral Modifications: No modification or waiver of these Terms shall be effective unless in writing and signed by an authorized representative of HoodOps.

18. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future. Any waiver must be in writing and signed by an authorized representative of HoodOps.

19. Survival

The following provisions shall survive termination or expiration of these Terms: Sections 5 (disclaimers), 6 (limitation of liability), 7 (indemnification), 11 (intellectual property), 14 (dispute resolution), and any other provisions that by their nature should survive.

20. Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, pandemics, government regulations, natural disasters, or severe weather.

21. Assignment

Customer may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms at any time without notice.

22. Notices

All notices required or permitted under these Terms must be in writing and sent to:

HoodOps / MS Elevated Ventures LLC
📧 Email: info@hoodops.com
📍 Oakland County, Michigan, USA

Notices to Customer will be sent to the contact information provided.

23. Questions and Contact Information

If you have any questions about these Terms or our services, please contact us:

📧 Email: info@hoodops.com
🌐 Website: www.hoodops.com
📍 Location: Based in Oakland County, serving Metro Detroit and surrounding areas

ACKNOWLEDGMENT

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE, DO NOT USE OUR WEBSITE OR SERVICES.